Questions About Payments, Bank Charges, Overcharges, Order Form Problems Etc.

40 2024-12-06

As of 23rd Feb 2024, ALL questions and queries regarding anything to do with payments, refunds, debit or credit card problems, and questions relating to orders and purchases can only be resolved by the payment platform you bought through.

We sell our products on various platforms, like Clickbank, Buygoods, Teachable and Digistore24.

Emailing us about issues like this will not help.

We’re unable to troubleshoot problems or issues on the order form or to do with payments.

Contacting the payment gateway is the best option:

It’s also the fastest way for you to get help as they have 24/7 live chat support.

This includes but is not limited to questions about:

  • Membership subscriptions
  • Charges or overcharges
  • VAT on payments and orders
  • Refunds and returns
  • Bank statements, bank fees, transactions etc.
  • CLKBNK showing on your bank statement (If you bought from Clickbank)

Read carefully: 

Where you should contact for support depends on where you bought from. 

We sell our products on various platforms.

If you’re not sure which platform you bought from, check your email.

You will have been sent an email confirmation of your purchase. 

That email will have come from one of those 4 platforms.

Just search your inbox for them until you find the confirmation. It might have gone to your spam, promotions, or deleted folder.